Transit Feedback

Questions, Compliments, Complaints and Suggestions

Please take a moment to provide us with feedback on our services. We will review all submissions. Any personal information you provide will remain confidential. If you require routing or schedule information, please use our Trip Planner or call the YRT information line at 1-866-MOVE-YRT (668-3978). The more details you provide, the better we can investigate your concerns.

Select a feedback topic

Fares and PRESTO

• Tickets and passes
• PRESTO E-Tickets
• Fare machines
• Fines and disputes
• Fare policies
• Fare disputes

Mobility On-Request

• Trips/bookings
• Paratransit services
• Application process
• Appeals
• On-Request service
• 65+ service
• Support Person Assistance Card

Plans and Improvements

• Service changes
• Public Information Centre (PIC)
• Construction
• Annual Transit Plan

Routes and Schedules

• Route information
• Bus times
• Trip planning

Safety and Security

• Passenger behaviour
• Warning disputes
• Security cameras
• Travelling at night

Service Delivery

• Early/late buses
• Driver behaviour
• Overcrowding

Stops and Terminals

• Vivastations/terminals
• Bus stops and shelters
• Street furniture
• Washrooms

Technology

• Website
• Web/mobile apps
• Digital screens/displays
• Trip Planner tool

Vehicles

• Cleanliness
• On-bus announcements
• Destinations signs

YRT Staff

• Bus drivers
• Enforcement officers
• On-street staff
• Contact Centre agents
• Compliments

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